Overview
We aim to provide a fair refund process for eligible purchases where customers receive clear guidance on request steps, timelines, and required verification.
Policy Details
Refund Policy
Refund requests are reviewed based on product condition, purchase proof, and policy eligibility timelines.
Eligibility
Refunds are generally considered for eligible products that are unused, undamaged, and returned within the policy window with valid purchase proof.
Process
Customers can submit a refund request through support, share order details, and complete product inspection steps for final approval.
Exclusions
Customized items, damaged products due to misuse, and requests outside the eligible period may not qualify for refund approval.
What to remember
Keep your invoice and original packaging to help process refund requests faster.
